Utilities & Telecomms Serving Northbrook
Utility customers have a wide variety of options for their services in Northbrook. Use this quick guide to help determine which utility to contact if you want to create a new account or get other information. To begin, simply click the utility category.
Cable & Internet Service
Customers have a number of options for cable and internet services. The two major companies which have "cable franchise" agreements in the area and also offer Internet and phone service are the following:
- Comcast (Xfinity) 1-866-594-1234 (residential customers) 1-800-391-3000 (business customers)
- AT&T (U-Verse) 1-800-222-0300
The Federal Communications Commission sets rules for satellite "dish" antennas that are one meter or less in diameter. Homeowner associations within Northbrook may set limits for individual subdivisions.
Residents or businesses with concerns or questions about their bill are encouraged to contact their provider directly. If there is another concern, residents and businesses can submit questions or concerns via the GoNorthbrook system.
Commonwealth Edison ("ComEd") is the electrical transmitter for Northbrook and the greater Northern Illinois region.
ComEd may be directly contacted at 1-800-Edison-1 (1-800-334-7661) or via their online portal. Business customers should call 1-877-426-6331.
Reporting or Tracking An Outage
ComEd customers may report or track the status of an outage on ComEd's website.
Electrical Suppliers and Aggregation
Under Illinois law, the current electrical market is "deregulated," meaning that customers can contract with individual suppliers to purchase their electricity. Under these agreements, ComEd would still be the transmitter for your power and still bill you, but your electricity would be supplied by a different source than ComEd's. At this time, the Village does not have a contract with an individual supplier and does not make any recommendations about suppliers. However, the Village does encourage those looking at an alternate supplier besides ComEd to make sure to understand the terms of their agreement before signing. You can compare supplier offers on the Illinois Commerce Commission's website.
Residents or businesses with concerns or questions about their bill are encouraged to contact ComEd directly. If there is another concern, residents and businesses can submit questions or concerns via the NorthbrookGO system.
Nicor Gas is the natural gas transmitter for the Village.
For odors, leaks or emergencies, contact Nicor directly at 888-Nicor4U (888-642.-6748). For customer service or billing concerns, please contact Nicor via their website.
Natural Gas Suppliers
As with electricity, the State of Illinois has "deregulated" the natural gas market, which means that individual customers can sign contracts with suppliers other than Nicor to purchase gas. Nicor would continue to transmit the gas to your home or business and still bill you, but the gas would come from a supplier other than Nicor. At this time, the Village does not have a contract with an individual supplier and does not make any recommendations about suppliers. However, the Village does encourage those looking at an alternate supplier besides Nicor to make sure to understand the terms of their agreement before signing.
Residents or businesses with concerns or questions about their bill are encouraged to contact Nicor directly. If there is another concern, residents and businesses can submit questions or concerns via the NorthbrookGO system.
Refuse & Recycling
Advanced Disposal ("Advanced") is the Village's contractor for refuse and recycling collection for all single-family and some multi-family properties in the Village. See the Refuse & Recycling page for service-level options and how to initiate service.
Some multi-family properties may have different arrangements. Please check with your property manager or homeowners association for details.
Commercial & Industrial Properties
Businesses may contract with the hauler of their choice. Please note that all haulers must obtain a valid scavenger's license from the Village before initiating service.
Customers with concerns regarding their refuse and recycling collection service are encouraged to contact their hauler first to receive their concern. If you have a concern about refuse collection in the Village, please send it via the GONorthbrook Service Request system.