Village Service Updates

Refuse & Recycling


Advanced Disposal


Bulk Item Collection

Residents can place out one bulk item for free collection each week, which will be picked up on your regular collection day. If you put a mattress out for collection, it must be covered in plastic or with a mattress disposal kit. The following are not considered bulk items and will not be picked up by Advanced Disposal as such: electronics (TVs, printers, etc.), construction debris, landscape waste, concrete, stone, dirt, large automobile parts, liquid waste, or tree stumps

General Collection Changes

  • All refuse and recycling must be placed in the company designated cart or a can with handles (only if you do not have a cart). 
  • If you put a mattress out for collection, it must be covered in plastic or with a mattress disposal kit.

Electronics Recycling

The Electronics Recycling events are held on the first Tuesday (7am-3pm) and first Saturday (9am-noon) of each month. For the safety of staff and attendees, the following protocols have been put in place:

  • The event will be contactless, and residents will be responsible for removing items from their vehicles. 
  • Residents will be asked to put smaller electronics directly into the dumpster. 
  • Advanced Disposal and Village staff will not remove items from resident’s vehicles. 
  • Residents needing assistance removing electronics from their vehicles are asked to have a member of their household with them to help.
  • Residents with larger electronics will be directed where to place them for staff to collect afterwards. 
  • Residents are asked to not enter the vehicle service bays or office at the Fleet Maintenance Garage.

See what can and can’t be recycled here. Note that electronics cannot be disposed of in your regular trash or recycling.

ComEd


ComEd has taken additional steps to help ensure its residential customers across northern Illinois have access to electric service during this critical time. Since it is not critical at this time to visit a ComEd payment location to make a payment, ComEd offers mail and electronic payment options. ComEd is also working with customers who contact us to establish payment arrangements and identify energy assistance options to address their specific needs. 
 
We encourage you to visit ComEd's website to complete the following actions from home: 
If customers are struggling to pay their energy bill, they should contact ComEd as soon as possible at 800-334-7661.

Nicor


Nicor Gas is offering help to those facing financial hardship due to COVID-19 by connecting you to energy assistance, offering extended payment options, and providing
energy-saving measures. Get more information here.

Village Services

 
Village Hall is open weekdays from 8:30am-4:30pm, and the Public Works Center is open weekdays from 7am-3pm. Members of the public are required to maintain six feet of physical distance, wear face coverings, and follow the posted signage. Increased safety precautions and sanitation procedures are in place, including Plexiglas barriers. Please note that access to certain areas of the building will be restricted to limit contact and protect the health of staff and members of the public. Due to risks associated with COVID-19, in-person Board meetings are being conducted virtually.

We encourage those with Village business to take advantage of services offered online or over the phone, including the following:

Administrative Hearings

  • Submit questions about Administrative Hearings by email to administrative.hearings@northbrook.il.us or by phone at 847-664-4022.
  • Administrative Hearings have resumed with physical distancing guidelines in place. 

Development & Planning Services

  • Call 847-664-4066 for zoning inquiries and questions about your property. 
  • Other business can be conducted by phone at 847-664-4050 or by email at permits@northbrook.il.us.
  • All payments will be accepted via credit card over the phone at 847-664-4050. Payment by check can be accommodated with further assistance from staff - call 847-664-4050 (check payment will not be accepted over the phone).
  • Building-related inspections are being scheduled or performed following social distancing guidelines. Call 847-664-4050 for more information.
  • Online permits are available for fences, driveway removal/replacement, and water heater replacement. Apply here.
  • Permit and zoning applications are being accepted and processed through a new system: 
    1. Email all application paperwork and plans electronically to permits@northbrook.il.us, or
    2. Drop off hard copies behind Village Hall (1225 Cedar Lane) under the covered entrance area on the east side of the building during business hours only. Find the “Application Drop-Off Table,” and include your paperwork in one of the provided banker boxes. 

Finance

  • Purchase vehicle stickers and pet tags online, by mail, or via drop-box.
  • Pay water bills online or over the phone with no extra charge at 844-753-9379 (credit card or check payments).
  • Pay parking tickets online.
  • Submit a water meter reading request online.
  • Learn more, apply for, or check your balance for the Taxi Program online
  • For water-related questions, contact the Water Department directly by phone at 847-664-4171 or by email to water@northbrook.il.us.
  • Payments will be accepted through the mail or in one of the Village’s payment drop boxes:
    1. Behind Village Hall (1225 Cedar Lane)
    2. At the Northbrook Police Station (1401 Landwehr Road)
    3. At Wood Oaks Junior High (1250 Sanders Road)

Fire

  • Call 847-664-4494 for ambulance billing questions or to pay an ambulance bill.
  • Call ahead to pay and schedule a permit pick-up (fire prevention permits – alarms, sprinklers, special suppression) at 847-664-4495.
  • Annual fire life safety inspections or re-inspections will not be conducted from March 18-April 30.
  • Construction inspections related to the fire code will continue.

FOIA

Police

  •  Apply for the House Watch Program by phone at 847-664-4180.
  • File an alarm permit online.
  • For non-emergency situations, call 847-564-2060. For emergencies, call 9-1-1.
  • The following programs and services will be suspended until further notice:
    • The Drug Take Back Program
    • The Citizen Police Academy
    • Department tours and ride along programs
    • Coffee with a Cop
    • Fingerprinting with the exception of exigent circumstances
    • Car seat installations with exceptions
    • Group presentations
    • Solicitor and Chauffer licensing

Public Works

How to Safely Dispose of Refuse & Recycling (Click to Enlarge)

Waste & Recycling Guidance