News Flash


Posted on: April 22, 2021

ParkMobile Cybersecurity Incident

Northbrook News

ParkMobile, the parking payments vendor used for the Village’s commuter lot services, became aware of a cybersecurity incident in March. This incident is linked to a vulnerability in a third-party software utilized by ParkMobile. No Village systems were compromised.

Through their cybersecurity investigation, ParkMobile confirmed that no credit card information was accessed nor any data related to a user’s parking transaction history. They found that only basic user information was accessed, including license plate numbers, email addresses, phone numbers, and vehicle nicknames, if provided by the user. In a small percentage of cases, mailing addresses were also affected. Encrypted passwords were accessed, but not the encryption keys required to read them. As an added precaution, users can change their password in the “Settings” section of the ParkMobile app or on their website here. Note that ParkMobile does not collect Social Security numbers, driver’s license numbers, or dates of birth.

 Contact ParkMobile

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