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Development & Planning

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1. Can I subdivide my residential property?

The prospect of subdividing a residential property is complicated and depends on various factors. When subdividing, the newly created lots must comply with the below lot areas specific to the zoning district of the property, as well as comply with the below lot width requirements. If the subdivided lots can meet the requirements for their specific zoning district, than you can proceed to contact the Development & Planning Services Department to further discuss a request to subdivide a property. For more information, review the

Subdividing Residential Property page.

2. Where can I dispose of sharps / used needles in the Village?

Sharps / used needles can be placed next on top of your refuse cart on your regularly scheduled garbage pick up day in a securely taped or closed milk jug, laundry detergent jug, or sharps container. In addition, the container must be clearly marked "Sharps" with a dark permanent marker. For questions on sharps disposal, contact the Village Manager’s Office at 847-664-4010. 

3. Where can I find out the zoning classification of my property?

The Village of Northbrook offers an Interactive Zoning Map where you can search the Village for various property information. Simply type in your address in the "Find" field, and you will be able to view all of the property information along the left sidebar on the screen. Color identified zoning classes are automatically displayed when searching for a property.

As an alternative, the Village also has created a Zoning Map (PDF)

4. Do building plans need to be drawn by a licensed architect?

For any project that requires plans be submitted, an Illinois licensed design professional must sign and seal all documents as is required by the State of Illinois. The only exceptions include decks, or patios and driveways where the drawings are done utilizing industry standard drawing conventions. The Village still retains the right to request design professional documents, if the drawings are inadequate or the project is more complicated.

5. How do I obtain a building permit?

A building permit can be obtained by visiting the Development and Planning Services Department located on the 2nd floor of the Village Hall at 1225 Cedar Lane. For more information, contact 847-664-4050 or visit the Building Permit page.

6. Where can I go to obtain copies of surveys, or historic information on my property?

To ensure proper procedures for storing Village documents in compliance with the Illinois State Records Retention Act and to facilitate public access to the documents through Freedom of Information requests. All document requests are managed through the Document Imaging Department. For more information, review the Information Request page.

7. What are the allowable construction hours in the Village?

Allowable hours for construction noise in the Village include 7 a.m. to 7 p.m. Monday through Friday, and 9 a.m. to 5 p.m. on Saturday. No construction noise is allowed on Sundays.

If you have observed that these restrictions are not being met, you may inform the Village by making a Citizen's Request.

8. What edition of the building codes has Northbrook adopted?

The Village of Northbrook uses several state, national, and international codes to regulate building activity in the community. Review a listing of all applicable building codes.

9. Where can I find the bulk standards (i.e. setback requirements) for my property?

Setback requirements for properties are dependent upon their zoning classification. Once you know your zoning classification for the property, you can view bulk, space and yard standard requirements in the Zoning Code.

For residential zoned properties, simply click on the Article III - Single Family Residential Districts link on the Northbrook Zoning Code webpage. Bulk standards will be located in Section 3 to 110 of the Zoning Code, or page. III-6. Review Zoning Code.

10. What are the regulations for landscaping maintenance (i.e. grass, bushes, trees)?

The Village has regulations that prohibit weeds and grass from growing to an average height of more than 8 inches. The Village does not have regulations regarding the maintenance of landscaping bushes and trees. View the Village's

procedures for weeds and grass violations.

11. How do I file a complaint?

To register a concern, residents may submit a form through GONorthbrook online by completing and submitting a request. If you provide your email address on the form you will be sent updates regarding any enforcement activity that takes place. Residents may also call the Village at 847-272-5050, Monday through Friday from 8:30 a.m. to 4:30 p.m.

Online Complaint Form.

12. What do I do if I have mold in my rental unit?

The Village does not have regulations specifically addressing rental properties. If you are having problems with your rental unit, please visit the Information for Renters webpage.

13. Can the Development and Planning Services Department recommend contractors?

Unfortunately, the Village of Northbrook cannot provide recommendations to homeowners or general contractors regarding contractors. However, the Village regularly provides a listing of all Current Contractors Licensed (PDF).

14. What contractors are required to be licensed?

General Contractors, Concrete / Paving Contractors, Electrical Contractors, Plumbing Contractors and Sewer Contractors are required to have valid licenses in order to conduct work within the Village of Northbrook.

15. When are inspections available?

Inspections are available Monday through Friday between the hours of 9 to 11 a.m. & 1 to 3 p.m. It is recommended that the responsible trade person for the requested inspection is present at all inspections. A minimum of 48 hours notice is required for all Building Inspections.

All Fire related inspections must be scheduled with the Fire Department at 847-272-2141. Building & Site Inspections must be scheduled by contacting the Permit Coordinators.

16. How do I schedule an inspection?

Generally, inspections can be scheduled by contacting the Development and Planning Services Department at 847-664-4050.

17. Are inspections required for my project?

Inspections vary depending on the job. All jobs will require a final inspection, however most jobs will require additional inspections. The best way to find out what inspections are required for your project is to review the Required Inspections listing for each project type.

Inspections are required at different stages of a project to inspect work before it is covered up. For example, footing inspections are required after excavation and forming is completed, but before concrete is laid. Rough-in, framing and insulation inspections are required before walls or ceilings are closed in.

18. What is the cost of a building permit?

Since every project is unique, the best way to find out how much a permit costs would be to review the applicable fees and deposits information for each project type.

Projects requiring a plan review typically require the payment of an application fee deposit at the time the application is made. The remaining cost is not paid until after the permit is approved and the applicant is notified of the final amount. Permit fees for large scale projects are typically calculated based on information such as square footage, number of fixtures, estimated cost of construction, etc. The final permit fee is paid to the Development and Planning Services Department at the time the permit is issued. For more information, contact the Development and Planning Services Department at 847-664-4050.

19. How long will it take to get a building permit?

The process of obtaining an approved building permit can take many weeks, with some of that time being on the applicants’ side in responding to any unaddressed code items that were identified during the plan review process. The following information indicates (by permit category) how long you may expect to wait to receive notice of any outstanding information necessary or if all items are addressed in on your plans, for acknowledgement that your plans have been approved:

- Over the counter (sewer repair, electrical only, etc.) up to 24 hours
- Small Projects (Decks, sheds, basements, kitchens/baths, parking lot resurfacing, etc) up to 10 business days
- Large Single Family Residential (SFR) Projects (Additions or large scale remodeling) take up to 15 business days
- New Single Family Residence or Large Commercial Remodeling can take up to 20 business days
- New Commercial Building Negotiated time frame (size and scope dependent)
- Reviews of “Re-submittals” from plan review comments generally take 10 business days

*What can you do to improve the total time it takes to obtain your permits? You can use our submittal guidelines and other informative handouts to ensure that you have included all the information necessary for your permit review.

20. What if my building permit expires?

If your building permit expires, and you have not obtained a final Certificate of Occupancy, you may request a permit extension to allow you to continue to complete the permitted work. The applicant is required to complete and submit a new building permit application, a letter explaining the reasons for the extension and what work is left to be completed along with a schedule for completion. Once submitted those items are approved by the Director of Building & Development, the permit extension may be processed with a fee of $200.

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Electric Aggregation

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1. I received a letter from MC2. What does it mean?

In the coming weeks, some residents and small businesses may receive supplier-change letters from MC Squared Energy Services, the Village’s electric aggregation supplier.

This letter is in regards to supplier change notices for some Village accounts. Due to the pandemic, huge shifts in consumption patterns, and a change in a regulatory price impacted cost and volume dynamics in the power market, some residents and businesses may receive letters from MC Squared Energy Services concerning their electric supplier. Only some participants will receive a letter as this only affects a portion of participants. 

If you received a "Return to ComEd" letter, you are no longer serviced by MC Squared. 

If you received an "Opt-Out" letter, you are being onboarded onto the alternate supplier MC Squared, unless you choose to opt-out.

2. Why are some accounts with ComEd and some with MC2?

First, there is no difference to you: the price is exactly the same. Suppliers analyze every meter: depending on complex usage patterns, certain accounts are selected to remain at ComEd and others move to MC2. All pay the exact same rate.
 

3. Will my billing change?

No, you will continue to receive one bill from ComEd; any payment plan you’ve set up will not change. 

4. Will my electric service be disrupted when I switch?

No, there will be no disruption in service. You will continue to receive the same electric service through the same transmission and distribution system currently operated by ComEd. The switch to or from MC2 is seamless.

5. Who should I contact regarding problems with my electric service?

ComEd will continue to be responsible for the delivery of service to you, power outages and all emergencies, regardless of your electric supplier.

6. Who is MC Squared Energy Services?

MC Squared Energy Services, LLC (MC2) is a certified, retail electric-service provider headquartered in Chicago. MC Squared Energy Services, LLC is a wholly owned subsidiary of Wolverine Holdings. For more information on the company, visit their website at www.mc2energyservices.com.

7. I received an opt-out letter. How does this effect me?

Essentially zero change except under the "Supply" section of your ComEd bill, it will now say "MC Squared Energy Services" instead of ComEd. You will continue to pay exactly the ComEd rate. 

8. I received an opt-out letter. What is my rate with MC2?

There is no change whatsoever in the rate that you pay. There is zero financial impact to your account. The program with MC2 is at exactly the ComEd rate, and when your account moves to ComEd, you will continue to pay the ComEd rate. There are no added fees, ever.

9. I received an opt-out letter. Can you explain how enrollment is handled?

Under this new program, some, but not all, customers are moved from ComEd supply to an alternative supplier. Customers receiving opt-out letters in the mail will be enrolled automatically to receive electric supply from MC2 unless they choose to opt out by following the instructions in the letter. Additionally, a “change in supplier” letter from the Utility will be sent confirming enrollment in the Northbrook Electric Aggregation Program.

10. I received an opt-out letter. How will I be billed if I’m enrolled?

You will continue to receive a single bill from ComEd each month. “MC Squared Energy Services” will be designated as your supplier in the “Supply” section of your ComEd bill. ComEd will continue to bill you for distribution services and taxes. Payments should still be sent to ComEd at the address provided and how you pay your bill will not change. There is no impact to ComEd services such as Budget Billing, Peak Time Savings and/or financial assistance.

11. I received an opt-out letter. How do I opt out?

If you received an opt-out letter, this includes a postage-prepaid reply card to opt-out that you can return to MC2. You may also call (855) 697-0286, Monday through Friday, 8 a.m. to 5 p.m. or e-mail Northbrook@mc2energyservices.com. 

12. I received an opt-out letter. Is there an early termination fee?

There is no termination fee; you are only obligated to pay for services rendered under the contract until your service is terminated. You may cancel at any time by contacting MC2.

13. I received an opt-out letter. What happens at the end of the program term?

At the end of the term, if Northbrook decides to end the program, all accounts served by mc2 will be returned to ComEd service or the Village may select a different supply to administer the program.

14. I just received a letter stating my electric account is moving back to ComEd supply service. Why is this happening?

The aggregation program allows for a switch between our supplier MC Squared Energy Services (MC2). It’s ultimately an effect of the pandemic. Huge shifts in consumption patterns and a change in a regulatory price impacted cost and volume dynamics in the power market.

15. I received a “Return to ComEd” letter. What is the ComEd rate?

The annualized base ComEd rate is 7.81¢ per kWh, plus or minus up to a half cent variable called the Purchased Electricity Adjustment (PEA) which can change each month. The base ComEd rate is reset June 1 of each year. For more information about the ComEd rate, visit www.PlugInIllinois.org, a site established by the Illinois Commerce Commission for Illinois residents and small business owners to learn about electric aggregation, electric power suppliers, and the ComEd rate.

16. I received a “Return to ComEd” letter. How does this affect me?

Essentially zero change except under the "Supply" section of your bill, your supplier is now ComEd instead of MC2. You will continue to pay exactly the ComEd rate. Your account is still considered a part of the Aggregation program.

17. I received a “Return to ComEd” letter. Is there an early termination fee?

There is no termination fee; you are only obligated to pay for services rendered under the contract until your service is terminated. You may cancel at any time by contacting MC2.

18. I received a "Return to ComEd" letter. What do I need to do?

You do not need to take any action. Your account will be moved to ComEd supply service at your next meter read date.

 

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Finance - Voting, Postage, Licenses & Stickers

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1. How do residents register to vote?

For information on registering to vote, visit the  Registering to Vote Page. For other information related to voting, please see the Voting & Voter Services page.

2. Does the village have any postage-free drop boxes?

Village Postage-Free Green Drop Boxes are in three locations:

1. Behind the Village Hall (drive-up)

2. At Northbrook’s Police Station

1401 Landwehr Road

3. At Wood Oaks Junior High

1250 Sanders Road

Water bill payments and other official Village business can be placed in the green boxes, postage free.

3. Does the village require pet licenses for dogs and cats?

Yes. For more information, see our Pet Licenses page.

4. Are licenses required for motorcycles?

Yes. Please see our Vehicle Licenses page for more information.

5. Do Northbrook residents need to purchase vehicle stickers?

Owners of vehicles registered to Northbrook residents or garaged locally are required to purchase Village of Northbrook stickers. Stickers are $30 each and $15 for senior citizens age 65 and older if purchased by June 30th and are valid for 1 year. Applications can be obtained at the Village Hall during business hours, Monday through Friday, 8:30 a.m. to 4:30 p.m. In the month of June, the Village Hall will be open on Saturdays from 9 a.m. to noon. After June 30, the stickers cost $38 per passenger vehicle; $19 for senior citizens.

The Village Hall address is:
1225 Cedar Lane
Northbrook, IL 60062

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Finance - Yard Maintenance, Parking & Water Connections

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1. How should residents handle yard waste?

Grass, leaves and garden waste must be handled separately from other waste for pick up by Advanced Disposal and disposal in a composting landfill. Customers must collect yard waste in approved biodegradable paper bags and affix a sticker to the bag denoting that the collection fee was paid or enroll in Advanced's subscription landscape waste collection service. For more information on both options, visit the Refuse and Recycling Page.

2. How do we connect/disconnect our water? What are the current water and sanitary sewer rates?

People moving in or out of Northbrook must notify the Northbrook Water Department to update water billing information. For information, call Village Hall at 847-664-4171. Water is billed quarterly. Current rates are available at this link.

3. Are there parking lots for commuter parking?

Yes, learn more about commuter parking here.

4. Does the village have any lawn sprinking restrictions?

In order to conserve a precious resource (also keeps your water bills lower) there is a restriction on lawn sprinkling. From May 15 to September 15 each year, no lawn sprinkling is permitted between the hours of 10 a.m. and 4 p.m. This restriction does not apply to plantings or new sod, but is enforced by the issuance of tickets for violations.

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Fire Department - At-Home Emergencies

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1. Why do we have so many, or so few, firefighters showing up at a house fire?

To safely and efficiently ensure all occupants are evacuated from the home and to extinguish the fire requires many simultaneous tasks to be accomplished. Local experience, along with state and national standards have developed recommendations for the number of fire firefighting apparatus/equipment and staffing needed to perform the various tasks at a fire.

The National Fire Protection Association (NFPA) 1710 Standard recommends a minimum of 14 to 16 firefighters to safely make an interior attack of a fire in a two story, 2,000 square foot, single family home without a basement. Larger structures typically require more apparatus and personnel.

Northbrook Fire Department maintains a minimum staffing level of 16 firefighters on duty every day. Through our Paid-On-Call firefighter program, and our pre-arranged intergovernmental automatic aid agreements, we can quickly enhance our initial response to any fire and also provide coverage in our vacated fire stations. At most house fires in Northbrook we average 24 to 25 firefighters responding.

2. Will you take me to the hospital of my choice during an emergency?

Transport decisions are based upon your condition at the time of the call, your preference, your best interest, the closest appropriate facility and medical direction from the hospital.

3. Why does a fire truck come to my house when I called for an ambulance?

The first reason has to do with having enough staffing to take care of the patient. In Northbrook all of our firefighters are cross-trained as paramedics. There are two cross-trained firefighter/paramedics on the ambulance and typically three personnel on the fire truck/engine. Many times when someone is very sick they need advanced life support (ALS) care. ALS treatment includes starting Intravenous (IV) fluids, monitoring cardiac rhythms, providing oxygen, administering medications, possibly performing CPR, and/or defibrillating a patient. National standards recommend four personnel for ALS incidents.

The next reason to have extra personnel from the fire truck/engine has to do with helping to safely move the patient to the ambulance. Most people that are so sick that they need an ambulance need to be carried on a cot. If the bedroom is on the second floor, or if there are steps outside the house, it may take more than two people to safely get the patient down the steps.

The third reason for sending a fire truck/engine on an ambulance call is if the closest ambulance is busy and unavailable. Again, the people on the fire truck/engine are also paramedics and carry the same ALS medical equipment as an ambulance, and they can begin care before the ambulance arrives.

4. What should I do after dialing 911 for a medical emergency?

Stay on the line for medical instructions from the dispatcher. Turn porch lights on if dark outside. Unlock or open the front door. Have someone waiting outside. Lock up your pets.

5. What should I do if there is a fire in my home?

Exit immediately and do not attempt to save belongings. Get everyone outside and stay together. Call 911 from a neighbor's house.

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Fire Department - General Questions

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1. How can I schedule a public education event or tour of the fire station?

You can schedule a tour using the GONorthbrook Service Request System. Tour hours are 8:30 a.m. to 3:30 p.m., Monday through Friday.

2. May I grill on my balcony?

Due to concern throughout the Northbrook Fire Department’s jurisdiction regarding the use of grills on combustible balconies and on balconies on combustible buildings, the adopted code related to grill use and the Northbrook Fire Department’s enforcement policy regarding grill use on balconies is as follows:

International Fire Code 2006ed. Section 308.3.1 308.3.1 Open-flame cooking devices. Charcoal burners and other open-flame cooking devices shall not be operated on combustible balconies or within 10 feet (3048 mm) of combustible construction. Exceptions include one- and two-family dwellings and where buildings, balconies and decks are protected by an automatic sprinkler system.

308.3.1.1 Liquefied-petroleum gas-fueled cooking devices. LP-gas burners having an LP-gas container with a water capacity greater than 2.5 pounds [nominal 1 pound (0.454 kg) LP-gas capacity] shall not be located on combustible balconies or within 10 feet (3048 mm) of combustible construction. As reference the standard round tank used on a stand-a-lone grill that you can exchange is considered to be 18 lbs in water weight. Exception: One- and two-family dwellings. This is not an ordinance unique to Northbrook but rather part of a national standard adopted by the Village of Northbrook as early as 2002 when the Village adopted the 2000 edition of the International Fire Code.

When a grill is noted on a balcony during any future inspection of a property or from a complaint, it will be brought to the attention of the management company/association. The management company/ association will be directed to address the issue with the unit. If the unit will not comply, then the Northbrook Fire Department will begin the fining process for any non-compliant unit. The end result is a citation. If you have any questions or concerns, please feel free to contact Fire Marshal Kevin Frangiamore at the Fire Prevention Bureau at 847-272-4501

3. Why are other Fire Department Vehicles in my town?

The Northbrook Fire Department staffs three fire stations providing fire and ambulance response. Last year, we responded to over 5,800 emergencies. At times, all of the Northbrook units are busy, and additional ambulance calls or other fire incidents require additional resources from neighboring towns.

Sometimes an emergency will occur where the neighboring fire station is closer than the Northbrook station, and the closest unit, regardless of jurisdiction, is dispatched to assist. When this happens, neighboring Fire Departments respond through pre-approved Mutual Aid agreements to these emergencies at no additional cost to tax payers. Northbrook firefighters also reciprocate in turn and respond into other communities when they need assistance.

This neighbor helping neighbor Mutual Aid occurs seamlessly on a daily basis. Over the past five years, Northbrook Fire provided Mutual Aid assistance to other communities on average 464 times annually, and received Mutual Aid assistance from our neighbors 468 times annually. So the next time you see a fire engine from another community in town, know that Northbrook firefighters will be assisting them in their town sometime soon, providing the most efficient response possible.

4. What is Northbrook's Outdoor Disaster Warning Siren System?

View information about the outdoor warning system.

5. Where can I dispose of old gasoline, paint, chemicals, and other similar items?

Check out the "How Do I Recycle This?" Guide on our website for information. Call the Illinois Environmental Protection Agency, (IEPA) at 217-785-8604 to find out when and where the next community disposal will be.

Cook County Household Chemical Waste website.

6. What is a Paid-On-Call Firefighter (POC)?

Northbrook Fire Department staffs a Paid-on-Call Program of eighteen firefighters. After recruitment, a Paid-on-Call candidate attends nine weeks at a fire academy to complete Firefighter II, HazMat Awareness, HazMat First Responder Operations, Technical Rescue Awareness, and Fire Service Vehicle Operator certification. Members of the POC Program supplement Northbrook's career/full-time firefighting companies during call-backs when additional staffing is required by directly participating in fire and rescue operations.

POCs fight fires, respond to fire alarms, support technical rescue incidents, vehicle extrications, hazardous material incidents, and medical emergencies. Paid-on-Call Firefighters also help staff public education details.

Some of these public education events include fire drills, Northbrook Days, block parties, and the 4th of July. Many of our Paid-on-Call Firefighters are also career/full-time firefighters in other communities; several POCs are Paramedics or are currently in Paramedic school.

7. Why do we have three fire stations in Northbrook? Wouldn’t it be better to have all the firefighters in one station in the center of town?

Northbrook has three stations strategically placed in the community to efficiently deliver Emergency Fire Service and/or Emergency Medical Service as quickly as possible. The national recognized standard for emergency response times recommends that the first unit arrives on the scene in less than six minutes or less for both an ambulance call and a fire call.

8. What is the best way to mark my address on my property?

Use numbers rather than letters, preferably 5 inches or larger. Put numbers above the garage door, not on the garage door. Make sure the number is easily visible from the street. Use reflective numbers if possible.

9. Where can I go to get my blood pressure checked?

There is no charge. You can get it checked on Saturday mornings from 9 a.m. to noon (if the crew is in quarters) at each fire station.

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Fire Department - Obtaining Documentation

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1. How do I get a copy of my ambulance bill?

Please call the Ambulance Billing Department at 847-664-4494 for assistance. You can also request a copy of your ambulance transport report via our Freedom of Information Act page.

2. Where can I find fire prevention bureau permit applications?

Permit applications are available online.

3. How do I get a copy of a fire or EMS report?

You can request copies of records such as fire reports, fire inspections, ambulance bills, or ambulance transport records through our Freedom of Information Act page.

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General

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1. How do I report a code enforcement issues?

Use the GONorthbrook Service Request System to report a concern. You can search for the specific topic using keywords or go to the "Property Maintenance" section.

2. How do I submit a FOIA request?

Visit the Information Requests page to learn how to submit a FOIA request.

3. Where can I dispose of electronics?

Use our "How Do I Recycle This?" Guide to get the latest recycling information.

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Public Works - Snow & Ice Control

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1. Who is responsible for plowing my street?

A number of agencies and organizations clear snow and ice in the Village. Use our guide on the Street & Roadway Snow Plowing page to determine who is responsible and how to contact that agency with any questions.

2. A plow truck hit my mailbox. What should I do?

If your mailbox has been hit by a snow plow, please contact the Public Works Department either at 847-272-4711 or through the GONorthbrook system to report the damage. Public Works can either install a new standard mailbox or issue a check for reimbursement up to the maximum amount allowed for that winter. For more details, see the Village's Mailbox Replacement Standard Operating Procedure. 

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Remitting and Using the Single-Use Bag Tax

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1. How is the ten cent tax monitored?

A retail store must record on a customer’s receipt the number of disposable bags (plastic, paper, or other material including but not limited to compostable material) provided to a customer and the total amount of tax charged for each type of bag. Please note self-checkout and online orders should also be subject to the tax.

The Village reserves the right to request that a retail store make its records available for compliance audits and can assess penalties for failure to comply with the ordinance.

2. How and when do store owners report and remit the tax they collect?

Stores must pay the Village five cents ($0.05) for each ten cent ($0.10) bag tax collected. Bag taxes are due on the 20^th of each month. Along with the tax, stores must submit a report.

3. What type of information are stores required to report to the Village?

Stores will be required to report the number of disposable bags distributed to customers, the total amount of tax due, and basic contact information for the vendor.

4. What happens to the portion of the bag tax proceeds kept by the Village?

The Village’s portion of the bag tax will be allocated to a Sustainability Fund. The Sustainability Fund is established to advance the implementation of the Northbrook Climate Action Plan (CAP) to foster environmental sustainability and reduce carbon emissions community-wide. This includes providing reusable bags for distribution to the community.

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Scavenger Service

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1. Is there a fee for the carts?

There is no fee for the initial garbage and recycling carts. Residents may rent additional refuse and recycling carts for $2.02/month.

2. How do I sign up for the Hardship program?

Residents may apply in limited instances for a hardship status. If a customer qualifies for hardship status, the customer may elect to receive 1 time a Week Backdoor Service at the 1 time a Week Curb Service rate.

In order to qualify, residents must meet the following criteria:

A “Hardship Customer” is a Customer who is physically unable to place refuse containers at the curb and has no family member or other person living in the residence that are able to place refuse and/or recycling containers at the curb.

To apply for this status, residents should contact the Village Manager’s office at 847-664-4010. The Village will review each request on a case by case basis to determine if a residence qualifies for hardship status. The Hardship Program applies to both refuse and recycling.

3. I am not happy with the cart size I have. How do I exchange?

Each resident may exchange either their refuse or recycling cart for a different size during the month of September each year at no additional cost. If a cart size change is requested any other time of the year, there will be a a cost of $20.24 / cart. If a resident wishes to swap cart sizes and avoid the $20.24 fee, the resident can bring the cart to Advanced Disposal, 2800 Shermer Road and a different cart size will be provided at no additional cost.

4. How do I schedule White Goods to be collected?

White goods (stoves, refrigerators, dishwashers) must be handled separately from your trash. Please contact Advanced Disposal at 847-272-4145 to schedule these collections. They will typically be scheduled for Wednesdays. There is a cost of $35.42 for each white good.

5. How do I get rid of bulk items like furniture?

You may place 1 bulk item at the curb each week on your pick up day for collection at no charge. Please call Advanced Disposal the day before your collection day so that they can be sure to let the driver know in advance. Contact Advanced at 847-272-4145.

6. Both the 65-gallon and 95-gallon garbage carts are too large for my residence, is there another option?

At this time, Advanced Disposal has a limited number of 35-gallon garbage carts. If you could like to inquire about receiving this size cart, please contact Ben Dykstra, Advanced Disposal Area Manager, at 847-412-6107. Advanced Disposal is currently working to order more of these size cans. As they become available, we will make the community aware.

7. I have backdoor collection service, why did I receive a new garbage (green with a green lid) cart?

This garbage cart was delivered in error. Residents with backdoor service should continue to use their own 33-gallon refuse cans or bags. For backdoor service, recycling collection is still at the curb. To have the cart collected, please contact Advanced Disposal at 847-272-4145.

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Senior Services

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1. How do you sign up for the Premise Alert Program?

To sign up for the premise alert program, please complete the Village of Northbrook Police and Fire Departments Premise Alert Program Enrollment Form. Once complete, you may return the form to either the Fire or Police Department in person, via fax at 847-564-8390, or via mail to:
Northbrook Police Department
1401 Landwehr Road
Northbrook, IL. 60062

Should you have questions on the form, you may contact the Police Department directly at 847-564-2060.

Access the Premise Alert Program enrollment form (PDF).

2. How do you register for the Senior Taxi Program?

People meeting the eligibility requirements can either register in person in the Northbrook Village Hall at the cashier’s desk or call 847-664-4038 and request an application by mail. Proof of residency is required and can be in the form of a current water bill, or other utility bill. No matter the form provided, it must have both the name and address of the applicant.

Applicants must also provide a photocopy of one of the following proof of age documents including, Driver’s License, State of Illinois Identification Card, U.S. Immigration Alien Registration Card, or Passport photocopy of page(s) with photo and date of birth).

Access a program application (PDF).

3. Can seniors obtain travel cards for the RTA, CTA, METRA, PACE Buses from the Village?

Travel card applications are available through the Village Hall for residents ages 65 and older.

RTA: Residents (incorporated Northbrook) can visit the Finance Department at the Village Hall for an application and for an ID photo. The cards are not issued at Village Hall.

Bus Passes: (Those who are handicapped and under the age of 65 also qualify for reduced fares) Call 847-364-PACE. Wheelchair users qualify for special transportation service, call 847-364-PACE.

4. Does the Village provide free blood pressure testing?

Yes, the Village does provide several locations for free blood-pressure testing. Anyone who wants or needs to have frequent testing of their blood pressure can obtain it at no charge during the following times. Every Saturday morning from 9 a.m. to noon.

The testing occurs at all Northbrook Fire Stations including:
- 740 Dundee Road
- 650 Huehl Road
- 1840 Shermer Road

5. Who is eligible for the Senior Citizen and Disabled Persons Taxi Subsidy Program?

This program will be available to all Village of Northbrook residents 55 years or older and disabled residents regardless of age. The program is exclusively for Northbrook residents (unincorporated Northbrook residents are not eligible) regardless of individual income.

6. What is the Senior Citizen and Disabled Persons Taxi Subsidy Program?

The Village of Northbrook Subsidized Taxicab Program has been created to address the increasing need for affordable transportation options for seniors and persons with disabilities. The Northbrook Taxicab Program will utilize trip tickets which can be used to offset the cost of the metered fare. These tickets will only be accepted by taxi companies within the program (American and 303 Taxi). Each of these trip tickets will have a value of $5 dollars and each participant will be allowed to use up to 15 tickets per month. Trip tickets will be made available to registered users at the Village Hall or, if requested, mailed to participants.

Once the application for participation in the program has been approved, the resident will receive an I.D. card which will include their name, address, account number, and their signature. This I.D. card and ride ticket must be presented together at the time of the ride to receive the $5 subsidy.

Participating taxicab company phone numbers include:
- American Taxi - 847-673-1000
- 303 Taxi - 847-368-0303

7. Are there any village-maintained senior housing options?

Crestwood Place at 1000 Waukegan Road, is owned by the Village of Northbrook. It is a classic example of independent living for seniors. The apartments are quite nice and rental rates are very reasonable.

Crestwood Place offers a variety of social activities for those wishing to participate and common areas for around the clock socializing. The apartments, which are approximately 630 square feet, have full kitchens. Residents handle their own personal affairs.

Priority in rental is given to current residents of incorporated Northbrook, retired Village of Northbrook employees and parents of residents of incorporated Northbrook, in that order. For more information, to obtain a brochure or to schedule an appointment, call 847-272-0170 on weekdays between 9:30 a.m. and 4:30 p.m.

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Single-Use Bag Tax - General

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1. Why are single-use bags a concern in Northbrook?

Plastic bags are very difficult to recycle (they should not be put in recycling carts or recycling dumpsters) and cause damage to recycling facility equipment. They are the number one source of contamination to our recycling collection in Northbrook, and recycling that is contaminated with bags are sent to landfills instead of sorted. Plastic bags take up space in landfills, litter our community, block storm drains, and endanger wildlife. Paper bags can be recycled, but they need a very large amount of water and energy to produce.

2. What is the reason for the tax on single-use bags?

The Northbrook Village Board of Trustees adopted the tax on single-use bags to reduce environmental impacts and cost to the Village caused by single-use bags. Numerous studies have shown that a mandatory tax on single-use bags significantly reduces the number used. 

3. How much is the tax?

The tax is ten cents ($0.10) per single-use bag (plastic, paper, or other material including but not limited to compostable material) provided at the checkout.

4. What stores are required to collect the tax?

All retail stores within Northbrook whose square footage is 3,000 feet or greater must charge the tax. Examples of these types of stores include, but are not limited to: convenience stores, department stores, retail chain stores, hardware stores, and grocery stores. 

5. Which stores are not required to collect the tax?

Restaurants, beauty salons, auto mechanics, and dry cleaners are not required to charge the bag tax. Stores whose square footage is less than 3,000 feet are not required to charge the bag tax. Sales at seasonal events, including farmers markets or yard sales, are also not required to charge the tax. 

6. Are signs about the bag tax required to be on display in stores?

Yes. Retail stores required to collect the bag tax must display a sign viewable to customers inside or outside the store, alerting them to the bag tax. Stores may either use the Village-provided sign, or create their own. Minimum requirements for signage will include a statement that by local ordinance, the store is required to charge a 10¢ tax on each single-use bag provided at checkout.

7. What will the fees be used for?

For each ten-cent tax, five cents are to be retained by the business and five cents will go to the Village. The single-use bag fees submitted to the Village of Northbrook will be used to fund sustainability projects as reviewed and approved by the Village Board. At the start of the program rollout, the Village will supply free reusable bags for distribution at applicable businesses.

8. Are there exemptions?

• Retailers will not need to charge for

1. A bag provided by a pharmacist that contains a prescription drug 
2. Any newspaper bag or bag intended for use as dry cleaning, garbage, pet waste, or yard waste 
3. A bag provided at a seasonal event, such as a farmers market, yard sale, etc.
4. A bag used to package a bulk item or to wrap a perishable item 
5. A bag used to package carryout food from a food service establishment 

• Exempt customers: customers that participate in a federal food assistance program (e.g. Supplemental Nutrition Assistance Program [SNAP] and Women, Infants, and Children [WIC]) or an Illinois food assistance program. 
• Exempt businesses: retail stores under 3,000 square feet

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Water Quality Information

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1. What can residents do to minimize lead exposure in drinking water?

- Use only cold water for drinking, cooking and making baby formula (cold water is less likely than hot water to leach metal from pipes and fittings). - Any time there has not been water use for several hours, residents should run their cold water faucet until the water gets as cold as is typical for that faucet. If there has been recent heavy water use, such as showering or laundry, this could take as little as five to thirty seconds. Otherwise, it could take two minutes or longer. The goal is to get to fresh water that has not been sitting in your household pipes or service line for a long time period, and every house is different. - Install a lead filter on the principle potable water faucets used in your home, particularly if you are pregnant or have children under age six.

2. What do I do if I have maintenance on a water service line?

After any repair or other work is done to the water service to your home, please take the following steps as recommended by the American Water Works Association (AWWA) to minimize your exposure to any lead that may have been released.

Flush all your faucets using these steps:
- Remove faucet aerators from all cold water taps in the home.
- Beginning in the lowest level of the home, run the cold water full force at all taps, making sure the drain is clear.
- Let the water run for a least 30 minutes at the last tap you opened (top floor)
- Turn off each tap starting with the taps in the highest level of the home. Be sure to run water in bathtubs and showers as well as faucets.
- Do not consume tap water, run hot water faucets, or use an ice maker or filtered water dispenser until after flushing is complete. If you have a filtered water dispenser, replace the filter after flushing.

3. How will I know if lead is in my drinking water?

Residents concerned about lead in the water may wish to have their water tested. The Village of Northbrook does not provide lead testing to its residents. However, a list of local IEPA-certified laboratories can be found at this link: www.northbrook.il.us/lead. 

Water Testing Laboratories are available locally.

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When to Charge the Single-Use Bag Tax

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1. Must stores charge all shoppers the bag tax?

All customers must be charged except those who provide proof of participation in a federal or state Food Assistance Program. Examples of Food Assistance Programs include EBT, SNAP, or WIC. Customers will need to volunteer this information to become exempt.

2. How can shoppers avoid the bag tax?

Shoppers can avoid paying the ten cent bag tax by bringing their own bags, including reusing disposable bags that they already have, or refusing a bag when they make a purchase.

3. Are some types of bags exempt from the tax?

Yes. The tax on single-use bags does not apply to any bag brought into a store by a customer, nor does it apply to packages containing multiple bags for food storage, garbage, pet waste, or yard waste. Additionally, the tax does not apply to:

1. Bags provided by a pharmacist that contain a prescription drug 
2. Any newspaper bag or bag intended for dry cleaning
3. Bags provided at a seasonal event, such as a farmers market, yard sale, etc.
4. Bags used to package a bulk item or to wrap a perishable item 
5. Bags used to package carryout food from a food service establishment 

4. Does the tax apply to bags used for delivery orders or self-checkout?

Yes. The bag tax must be applied to each disposable bag (plastic, paper, or other material including but not limited to compostable material) used to deliver goods or provided at self-checkout. It is recommended that stores place notification of the bag tax at each self-checkout location. Printable materials for signage are available on this webpage. 

Online ordering services are able to charge a card an estimated amount when the order is placed, then change this amount after the fact depending on how many bags are used.