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1. Who is responsible for plowing my street?

A number of agencies and organizations clear snow and ice in the Village. Use our guide on the Street & Roadway Snow Plowing page to determine who is responsible and how to contact that agency with any questions.

2. A plow truck hit my mailbox. What should I do?

If your mailbox has been hit by a snow plow, please contact the Public Works Department either at 847-272-4711 or through the GONorthbrook system to report the damage. Public Works can either install a new standard mailbox or issue a check for reimbursement up to the maximum amount allowed for that winter. For more details, see the Village's Mailbox Replacement Standard Operating Procedure.